• Toyota Sales
  • Toyota Service
  • Toyota Parts
  • Yamaha Sales
  • Yamaha Service
  • Yamaha Parts
TOYOTA SALES QUESTIONNAIRE
 
RATINGS
Excellent
Very Good
Good
Fair
Poor
1. Competent and courteuous sales ex ecutives


2. Showroom ambiance and comfort


3. Prompt,Clear and explicit quotation(s)


4. Regular update on the status of your order


5. Vehicle delivered as promised


6. Vehicle delivered in good condition


7. Vehicle specifications met


8. Value for your money


Your Comments / Suggestions
Name:
Address:
Telephone:
(Cell):
Email:
Organisation:
Vehicle Reg. No
Model
Was served by:
Frame:
TOYOTA SALES QUESTIONNAIRE
 
RATINGS
Excellent
Very Good
Good
Fair
Poor
1. Cleanliness of vehicle after service/repairs


2. Was your vehicle fixed right the first time


3. Overall impression of workshop, parking and reception area


4. Competence and courtesy of staff


5. Pre notice of extra work, Defects or delay


6. Delivery ready on promised time


7. Full explanation of work carried out cost / invoice


Your Comments / Suggestions
Name:
Address:
Telephone:
(Cell):
Email:
Organisation:
Vehicle Reg. No
Model
Was served by:
Frame:

TOYOTA PARTS QUESTIONNAIRE
 
RATINGS
A. Customer Reception
Excellent
Very Good
Good
Fair
Poor
Courteous and friendly staff


Clean and comfortable lounge


Queue system and counter labelling that enable the process of selling


B. Product knowledge and availability
Sales representative knowledge in giving you information on parts


Please rate our parts availability


C. Service time
Time taken to deliver your parts from the warehouse


Service time at the invoicing counter


Cashier services - receipt issued within 3 minutes


D. Parts price
Toyota genuine parts is value for your money


Your Comments / Suggestions
Name:
Address:
Telephone:
(Cell):
Email:
Organisation:
Vehicle Reg. No
Model
Was served by:
Frame:
YAMAHA SALES QUESTIONNAIRE
 
RATINGS
Excellent
Very Good
Good
Fair
Poor
1. Was the quotation given to you on time ?


2. Were you kept informed about the progress of your order?


3. Was the vehicle delivered on the promised date?


4. Did you receive the vehicle in good condition?


5. How do you rate the competence and courtesy of the reception / sales staff?


6. Were the operational features of the vehicle and Warranty of the vehicle explained to you?


7. Were you introduced to the service department on the day of delivery?


8. The overall impression of the dealership showroom


Your Comments / Suggestions
Name:
Address:
Telephone:
(Cell):
Email:
Organisation:
Vehicle Reg. No
Model
Was served by:
Frame:
YAMAHA SERVICE QUESTIONNAIRE
 
RATINGS
Excellent
Very Good
Good
Fair
Poor
1. Competence and courtesy of our staff


2. Was your unit delivered/ ready on promised time?


3. Full explanation of work charged/invoice


4. Overall impression of the workshop parking and reception?


5. Pre notice of extra work or delay?


6. Cleanliness of vehicles after service/repair?


7. Was your Bike fixed right the first time?


8. Were you timely served by both the invoicing and cashier counters


Your Comments / Suggestions
Name:
Address:
Telephone:
(Cell):
Email:
Organisation:
Vehicle Reg. No
Model
Was served by:
Frame:
YAMAHA PARTS QUESTIONNAIRE
 
RATINGS
Excellent
Very Good
Good
Fair
Poor
1. Were we courteous and friendly


2. Are the counters conveniently located and labeled


3. Is the lounge clean and tidy


4. How would you rate our sales person's quotation explanation


5. Do Yamaha genuine parts give you value for your money


6. Please rate our parts availability


7. Please rate the speed of bringing out your parts


8. Were you timely served by both the invoicing and cashier counters


Your Comments / Suggestions
Name:
Address:
Telephone:
(Cell):
Email:
Organisation:
Vehicle Reg. No
Model
Was served by:
Frame:
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